Call Center Employees

Call Center Employees

Customer service representatives at call centers are frequently required to perform work that they are not paid for. This “off-the-clock” work often happens when employees are required to: (i) spend time booting-up or logging onto their computers as well as obtain access to various software programs and databases prior to the start of their paid shift; (ii) attend meetings before or after their paid shift; (iii) clock-out for short breaks lasting less than 20 minutes for resting or going to the bathroom; (iv) spend time handling calls while logged out of the companies’ timekeeping system; and (v) logging out of programs and shutting down their computers after the end of their paid shift.

It is a violation of federal and state law for call centers to refuse to pay their employees for these types of activities. Employers often wrongly assume that simply having a written policy that purports to prohibit off-the-clock work prevents them from being sued for requiring employees to work off the clock.

If you have worked as a call center employee and were required to work off-the-clock, you may be eligible to make a claim for unpaid wages. If you have any questions about this investigation or would like to discuss a potential claim, please contact us to speak with an attorney for a free and confidential consultation.

Fighting for Fair Wages.™

Our law firm fights for workers who have been deprived of their fair wages and overtime pay. Through diligence and experience, we have fought large and small corporations to recover millions of dollars for our hard-working clients and their deserving families. No corporation is above the law.

  • “Winebrake & Santillo has a considerable record in employment matters.” - Ricci v. Newrez LLC, 2023 U.S. Dist. LEXIS 186727, at *23 (E.D. Pa. Oct. 17, 2023)
  • “Have significant experience in similar matters under the [Pennsylvania Minimum Wage Act]” - Torres v. Brandsafway Indus. LLC, 2023 U.S. Dist. LEXIS 10631, at *8 (W.D. Pa. Jan. 20, 2023).
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